Return Policy

Thank you for shopping with us! We hope you love your purchase, but if you’re not completely satisfied, we’re here to help.

1. Return Window
You have 30 calendar days from the date of delivery to return your items. If 30 days have passed since your purchase, unfortunately, we cannot offer a refund or exchange.

2. Eligibility for Returns
To be eligible for a return:

• The item must be unused, and in the same condition that you received it.
• The item must be in its original packaging.
• Certain products may only be eligible for replacement, not refund.
• All refunds will be charged a 15% restocking fee.

3. How to Return an Item
To initiate a return, please follow these steps:

1. Contact Us: Reach out to our Customer Service team at help@waterfiltersoffloridausa.com to request a return authorization.
2. Return Shipping: Return shipping costs are your responsibility.
3. Pack the Item: Carefully pack the item with its original packaging.
4. Ship: Take the item to the carrier of your choice.

4. Refund Process
Once we receive and inspect the returned item, we will notify you via email. If your return is approved, your refund will be processed to the original method of payment within 7–10 business days.

Please note:

• Shipping fees are non-refundable unless the return is due to an error on our part (e.g., damaged or incorrect item).
• If your return does not meet the eligibility criteria, we reserve the right to refuse the refund or exchange.

5. Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of receiving the order. We will cover the return shipping costs and issue a replacement.

6. Contact Us
If you have any questions or need assistance with your return, please contact us at help@waterfiltersoffloridausa.com.